Refund Policy

This page describes the DDTokens refund process and is not legal advice. Official rules are determined by the dashboard, terms of service, and confirmation from the team.

Eligibility

Refund decisions usually consider account status, payment method, usage records, and the reason for the request. These cases may require manual review:

• Duplicate top-up.
• No usage after the top-up.
• Unexpected usage caused by account compromise.
• A platform failure that prevented normal use.

Charges for completed model calls usually need to be reconciled against actual usage.

Before Requesting a Refund

Prepare the following before contacting support:

• Account email or user ID.
• Top-up time and amount.
• Payment channel or order number.
• Reason for the refund.
• Related request logs or screenshots of the error.

Do not send a complete API key.

Process

1. The user submits a refund request.
2. DDTokens reviews the top-up and usage records.
3. The support team contacts the user if more information is required.
4. After approval, the refund is processed through the original payment channel or another agreed method.

Unexpected Usage

If you suspect an API key leak or unexpected usage, disable the related token in the dashboard before contacting support.